Home

Report a Change of Address

All fields with an asterisk (*) are mandatory.

If you are moving to or from a property within our area then please select an option below in order to notify us of your change of address details

Choose the type of move you are reporting

If you are not a registered CitizenPortal user and would like to notify of a change of address and are vacating a property within the council's area, please complete the details below in order to retrieve details of your current address:

Last Name:*

Postcode:*

Council Tax Account Reference:*

Privacy Notice *

How we look after your personal information and what we use it for

We use the personal information you give us to process your Council Tax or Business Rate account, claim for Housing Benefit and/or Council Tax Support, along with recovering any unpaid debts to the Council. We have a legal requirement to obtain this information and a legal requirement to share it with certain Government bodies for fraud avoidance, statistical analysis or financial management.

We use computer databases to process claims and store most of your information. They are held securely in a password-protected environment. Only authorised officers have access to the databases.

Dorset & Wiltshire Fire and Rescue Service

The Dorset & Wiltshire Fire and Rescue Service (D&FRS) has a duty to provide fire safety and prevention advice to residents of BCP Council. To enable that, we've agreed to provide them with the name and address of recipients of a single person discount. They will compare this with their data to identify those most likely to benefit from fire safety and prevention advice. If you do not wish your name and address to be shared with the D&WFRS, please let us know.

How long we keep your personal information

We keep records and documentation for six years after your account has closed or ended. We have to keep some of your information for set periods to comply with the law. In other cases we keep it for the length of time that we need to meet future business needs. We do not keep information for any longer than is necessary to meet the purposes for which it was collected.

Full details of the Revenues & Benefits Privacy Notice can be found here.

I consent.